Your Own IT Department - One Hour At a Time

Our qualified technicians are trained to be the eyes and hands for the management of your infrastructure 24/7/365. Remote Hands service is professional technical assistance, available at a moment’s notice, and is essentially an extension of your own staff. Just give us a call and we’ll perform the tasks for you — we’ve got you covered.

BSC Data Centers provides a wide range of remote support while physically onsite or from a remote location.

BSC Remote Hands Advantages:

  • Increased manpower for day-to-day technical tasks – allows your IT staff to focus on strategic initiatives
  • Enhanced productivity – relieves the pressure of routine maintenance activities
  • Flexibility – pay only for what you need, as you need it

Remote Hands Service Plans

Basic Solutions Remote Hands Service provides professional support to customers requiring emergency, planned and routine maintenance. Our data center technicians are on call all day, every day. With BSC’s Remote Hands, customers can respond more quickly to emergencies, reduce travel time to and from the data center, improve up-time, and reduce the cost of infrastructure management and maintenance.

With hourly service plans, volume discounts and 60-minute billing increments, customers are able to reduce their cost of infrastructure management.

Service Plan Description of Service Plan Charge
Annual
20 Hours / Year
20 hours of Remote Hands Services that can be used over the entire year during Extended Hours. Billed in 60-minute increments. Request Pricing
Enterprise
3 Hours / Month
3 hours of Remote Hands Services during Normal Business Hours that can be used on a monthly basis. Billed in 60-minute increments. Request Pricing
Extended Hours
2 Hours / Month
2 hours of Remote Hands Services during Extended Hours. Billed in 60-minute increments. Request Pricing
Professional
2 Hours / Month
2 hours of Remote Hands Services during Normal Business Hours that can be used on a monthly basis. Billed in 60-minute increments. Request Pricing
Essential
1 Hour / Month
1 hour of Remote Hands Services during Normal Business Hours that can be used on a monthly basis. Billed in 60-minute increments. Request Pricing
Basic
Free 15-Minute Incidents
Any incidents that take less than 15 minutes during Normal Business Hours will not be billed. Free incidents may include server reboots, signing for packages under 5lbs and escorted access requests. Request Pricing
No Service Plan OR Above Service Plan Hours  All Remote Hands Services will be billed in 60-minute increments. Request Pricing
After Hours Rates After Hours services are billed in 60-minute increments with a 2-hour minimum per incident. Request Pricing
Normal Business Hours are defined as Monday through Friday, excluding holidays, 7 am to 6 pm local time. Extended Hours are defined as Monday through Friday, excluding holidays, 7am to 10pm local time. After-Hours are defined as the hours that fall outside of Normal Business Hours or Extended Hours

Contact us to learn more about our Remote Hands service.

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